Problems with creating a new account or resetting your password?

We are aware of a problem with creating new accounts or resetting passwords. Please know that we're working on this situation and appreciate your patience. This message will be updated to reflect new information as it becomes available.

In many cases, you can solve this problem by using the "Private Mode" of your browser. This special mode of your browser allows the web site to see you as a first time visitor. Doing so will let the PALITE web site (or any site you ever visit) work with you on a clean slate, which can help eliminate issues with website connections. 

This does not affect your computer's security in any way. It only allows the web site to see you as a new, first time user.

Here's some articles that can help you find "Private Mode" on your devices.

• Apple iPhone: Browse the web privately in Safari on iPhone - Apple Support 
• Apple iPad: Turn Private Browsing on or off on your iPad - Apple Support 
• Firefox: Private Browsing - Use Firefox without saving history | Firefox Help 
• Google Chrome:  Browse in Incognito mode - Computer - Google Chrome Help 
• Microsoft Edge:  Browse InPrivate in Microsoft Edge - Microsoft Support 

A search of your favorite search engine will turn up these and lots of other articles and even videos with walk-thru's. 

Again, we expect this to be temporary and appreciate your patience.